Last updated: September 2026
1. Our Promise
We want you to be happy with what you ordered. If an item arrives damaged,
incorrect, or simply doesn't work for you, we'll make it right.
2. Return Window
Most items can be returned within 7 days of delivery, provided
they are unused and in their original packaging.
3. Eligible Items
Notebooks, diaries, pens, art supplies, files, office supplies, geometry sets,
and other unopened, resaleable items are eligible for return within the window
above.
4. Non-Returnable Items
For hygiene and customisation reasons, the following cannot be returned unless
damaged or defective on arrival: opened craft/paint sets, personalised or
engraved items, and clearance/final-sale products.
5. How to Request a Return
Go to My Orders in your account, select the order, and reach
out to our support team with your Order ID and the reason for return. We'll
confirm pickup or drop-off details by phone or email.
6. Refund Timelines
Once a returned item is received and inspected, refunds are processed within
5–7 business days. Online payments are refunded to the
original payment method; Cash on Delivery orders are refunded via bank transfer
or store credit, whichever you prefer.
7. Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us within
48 hours of delivery with a photo of the item — we'll arrange a free
replacement or a full refund, no return shipping cost to you.
8. Order Cancellations
Orders can be cancelled free of charge any time before they are shipped. Once an
order has shipped, it can no longer be cancelled but may be returned after
delivery under this policy.
9. Contact Us
For return or refund help, write to support@shreesitara.example
or call +91 98765 43210.